Security and Privacy

Privacy and Cookies

Our commitment to privacy

At Cotton Traders, protecting your trust is our highest priority, and we pledge to keep your personal information safe and private. Cotton Traders observes the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998. We also comply fully with the Consumer Contract Regulations 2013, and the 2003 Privacy & Electronic Communications Regulations.

What this means for you…

We promise never to send you marketing communications without your consent, and will never pass on your details to any other companies unless you have given us permission to do so.

You are free to unsubscribe from our mailing lists at any time. If you no longer wish to hear from us, we will stop contacting you.

The security of your personal data is of paramount importance to us, and we will never store your data for longer than is reasonable.

Emails

If you’re placing an order or registering for an account online, you will be asked to provide an email address. This allows us to confirm registration and orders via email, and send you any updates relating to your orders and account.

If you’d prefer not to receive any future offers or emails from us, please log in to your account, choose

Edit Communication Options

and untick any relevant boxes. Just remember to click

Save Changes

once you’ve made your changes.

We promise that we will never pass on your details to any third parties without your permission to do so.

Internet Security

All data provided to the Cotton Traders website is treated with the utmost sensitivity. Data is coded using advanced technology and techniques, and is transferred via a maximum safety connection (SSL). Any account information provided can only be read by Cotton Traders authorised computers.

For more details, please read our Security Statement.

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Is your site secure?

In October 2008, Cotton Traders became the first retail merchant in the UK to be officially certified as Tier 1 compliant with the Payment Card Industry Security Standard (PCI DSS)

For more details, please read ourhere

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What is your privacy policy?

To read our Privacy Statement in full, please click here.

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I'm worried that I may have received a fraudulent email, what can I do?

If you think you’ve received a fraudulent email, please use the Contact button at the bottom of this page and we will reply with an address to forward the email to.

Please rest assured that we have worked with leading experts to ensure that our site meets the very highest industry standards.

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Communications from Cotton Traders

So that our customers are able to take advantage of our latest offers and promotions, we will communicate with them through the post or email. If you no longer wish to receive marketing offers or promotions from Cotton Traders please click here.

Terms and Conditions

What are your Terms and Conditions

To read our Terms & Conditions in full, please click here.

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Opening Hours

What are your contact centre opening hours?

Our Contact Centre opening hours are shown below:

Orderline - 1 855 246 3333

Monday to Friday - 8am to 8pm 
Saturday - 8am to 6pm
Sunday - 10am to 6pm

Customer Care - 1 855 753 4444

Monday to Friday - 8am to 8pm 
Saturday - 8am to 6pm
Sunday - 10am to 6pm

Calls to 1 855 numbers are toll free. Please check with your phone or cell provider for any access charges.

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What are your UK Bank Holiday Contact Centre opening hours?

Our Contact Centre will be open between 9am and 5pm on the bank holiday.

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How do I provide positive feedback?

We welcome all feedback at Cotton Traders and will pass your comments on to the appropriate person or department. 
To pass on any positive feedback, please use the contact button below. We thank you in anticipation.

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Cotton Traders and the Environment

What is your policy on environmental issues?

As our business grows, we’re firm believers that it is our corporate responsibility to be mindful of the impact we have on the environment. With that in mind, we will always strive to ensure that our products are ethically sourced, and everything we do – including our print production – is as sustainable as possible.

We are proud that, as the times change and technology develops, so do we. This is no small feat; however, we will continue to collaborate with our suppliers to ensure that as our business progresses, our impact on the planet lessens.

All of our printed materials are sourced from environmentally-aware suppliers. It is of utmost importance to use that all print suppliers echo our commitment to being environmentally conscious, and operate in-line with the ISO 14001 Environmental Accreditation, ensuring that they operate at the best possible environmental standards.

Where possible, our printed materials are sourced from sustainable forests and all of our suppliers operate a robust and comprehensive Recycling & Water Management system. Amongst our supplier lists are the winners of Environmental Printer of the Year 2016/7 in the Print Week Awards 2006.

To read our Sustainability Statement in full, click here.

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What is the history of Cotton Traders

What is the history of Cotton Traders?

While their broad shoulders were certainly an advantage on the pitch, our founders, former England rugby players Fran Cotton and Steve Smith, found that they made shopping for everyday clothes a little awkward…so they set out to make them themselves.

To read more visit 'Our Story'.

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