I forgot something! How do I add to my order once it has been submitted?

We aim to process and deliver your order as quickly as possible so, unfortunately, once your order has been submitted, we are unable to make any changes.

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Can I cancel or change an order?

As we are striving to offer the fastest shipping times possible, it is not possible to cancel or amend your order once it has been placed.

When ordering online, there is a message to advise the following at checkout:

Please check the details of your order carefully - no amends can be made after this point. 
Thank you for shopping, we hope you enjoy your purchases.

If you change your mind after you've ordered, you have the right to cancel the contract under these conditions: - 

i) If your whole order has not been selected for shipping in our warehouse, we'll be happy to cancel it and refund you in full, immediately. Please contact Customer Care toll free on 1 855 753 4444 should you wish to cancel or amend your order. (please note this will not be possible on most occasions, only when a forward shipping date is shown.)

ii) Under Consumer Regulations, you have the right to cancel your order with us as long as you do so no later than 14 days after the day on which you receive your goods. You must inform us of your wish to cancel your order in writing either by letter or email, include your name, address and account number. You should return unworn goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you do cancel the entire order, it is your responsibility to return the goods to us at your cost.

The cost of your order will be reimbursed in full including any standard shipping charges provided the entire order is returned including any promotional gifts that formed part of the original order. Additional Shipping Charges: Premium shipping will not be refunded if you cancel or return your order.

We will not be responsible for any loss or damage to your returned items during transit.

Once we receive your returned goods, we will refund you in full within 7 working days (Please allow up to 14 days for us to process the transaction). 

This cancellation policy complies with Consumer Contract Regulations 2015.

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