How do I place an exchange order?

EXCHANGES (Colour & Size only)

If you’d like to exchange an item for an alternative size or colour, we will happily re-order a replacement for you and send it to you with free postage, provided you request your exchange within 7 days of receipt of order. Please call our friendly UK Contact Centre on 0844 844 1111 and select the relevant option to order a replacement item.

Pierced products ( such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.

 

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Where is my replacement item?

All orders returned back to Cotton Traders are automatically refunded back to the original payment method.

If you would like to receive a replacement item (same item - different colour or size), we will re-order with no fee to you for post and packing. Simply call our Orderline on 0844 844 1111 and select option 3.

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