We’ve introduced a number of measures to protect our team and put their health and safety first, whilst keeping our business operational.
From our UK based Distribution Centre in Nottingham to our Head Office and Contact Centre in Altrincham, we feel very proud about the overwhelmingly positive way our team members across the business have pulled together and responded to these troubling times. We will continue to review what we’re doing to make sure the workplace is as safe as it can be for those who cannot currently work from home.
As well as maintaining a safe social distance of at least 2 metres for those who are still in our offices, and increasing the frequency and depth of cleaning, we’ve started an initiative to ensure that team members who usually travel to work by public transport can now do so safely using local taxi services. All of our employees have been given the opportunity to stay at home should they want to, or if they’re at risk and need to.
Our Contact Centre is open
The majority of our friendly UK Contact Centre team are now working from home but are still available to take your orders on our toll free orderline 1 855 246 3333, or answer any questions you might have on our toll free Customer Care line 1 855 753 4444. We’re really enjoying hearing how you are and chatting to you all, so please bear with us if we’re taking a little longer than usual to answer your calls.
We’ll be updating this page regularly with our latest updates regarding COVID-19, and you’ll find our up-to-date FAQs here. You can also keep in touch on Facebook and Instagram.
We’re still delivering
We are working hard to ensure that our supply chain is not affected, however we are expecting some shipping delays on orders placed on or after March 15th 2020. Our standard shipping time is up to 10 business days but at this time please allow up to 20 business days for USPS to deliver your parcel before contacting our Customer Care team. For peace of mind, we’d also like you to know that our current stock has been stored in our UK Warehouse for the last 6 months, so there is no risk with our products.
Our returns policy
As always if there is anything you have purchased from us which you would like to return, you will have 90 days to do so, so please don’t worry if you aren’t able to return your items straightaway. If you have any questions on how to return please visit our FAQs or contact one of our friendly customer service advisors.
A message from our CEO & Founder on COVID-19
As we all try and navigate the unknown of the current Coronavirus pandemic, we wanted to reassure our customers around the world on behalf of the team here at Cotton Traders.
We have always thought of our customers as part of our team, and we wanted to let you know that we are committed to keeping everybody who works and shops with us as safe as we can. Your health and wellbeing is our priority during these unprecedented times.
We have been closely following the guidance of the USA & UK governments over the last few weeks. In keeping with current recommendations, our online store and contact centre are open as usual, and our friendly advisors are always here to help and answer any questions you might have.
We are working hard to ensure that our supply chain is not affected however, we are expecting some shipping delays on orders placed on or after March 15th 2020. We’re working hard to send your orders out to you as quickly as possible. Our standard shipping time is up to 10 business days but at this time please allow up to 20 business days for USPS to deliver your parcel before contacting our Customer Care team. For peace of mind, we’d also like you to know that our current stock has been stored in our UK Warehouse for the last 6 months, so there is no risk with our products.
We will continue to adapt as the situation and government guidelines change. Please take care of yourselves and your families during this tricky time.