I've ordered online - How do I know if my order has gone through ok?

When you order online, a confirmation message will appear on your computer screen after your order has been registered with us. You will also receive an automated confirmation email to the email address you have given us.

Your web order number and order details will be displayed in the confirmation email. Your order details will also appear  in Order History. To see this, please log in to our website and click on View Orders.

If you have not received a web order number or confirmation email, please contact us by using our contact button below.

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Where is my order?

Our aim is to deliver your order within 7 business days from dispatch for standard shipping or 3 business days for express shipping.

Please allow 7 business days before chasing your goods and up to 28 days for any items that are out of stock when you order.

If you ordered online, you can log in and visit Order History in My Account to monitor the progress of your order.

To progress orders placed via telephone, please contact Customer Care, toll free on 1 855 753 4444.

Please note payment is in US Dollars and is taken at point of sale.

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Will you tell me when my order has been shipped?

If you have placed your order online, providing you have entered the correct email address when placing your order, we will send email confirmation when your order has been shipped from our warehouse.

If you placed your order by telephone, stock availability and due dates should have been confirmed by one of our advisors.

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How will I know if my order is delayed?

When placing your order via our website, you will have been advised of the expected delivery date for your items. If there is a further delay outside of this date, we will inform you in writing or by email.

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